Though it is a popular email client, users often face many errors while using it. Also, it provides Exchange connectivity, which is helpful for enterprise-level email communication. The Global Catalog functions can be managed by using the “Active Directory Sites and Services” tool within Administrative Tools.Organizations and individuals widely use Outlook as their email client, owing to its simplicity and integration with MS Office and other Microsoft products. If you look on your DNS server, you’ll probably also still find NS or SRV records pointing to the decommissioned or failed GC server. If you are the email or domain administrator and you can connect via the registry hack indicated above, then some additional cleanup is required to solve the issue properly. More info for corporate Administrators - Solving the issue properly When a GC server gets removed improperly, Outlook may get issues connecting to Exchange. You can ask your mail administrator or support desk for the FQDN of a Global Catalog server. Key: HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider To do this, you can make a Registry edit on the troublesome computer to force Outlook to connect via a specific Global Catalog server. Force clients to connect via a specific Global Catalog serverĪs you are troubleshooting the issue, you might want to take a client approach first to determine if an improperly removed or failed GC server indeed is your issue. Note: If you’re getting this error when starting Outlook when you’re not using an Exchange account, recreate your mail profile with the correct mail account type (POP3, IMAP or Outlook Hotmail Connector). If such a server hasn’t been properly removed from the domain in the past, then it could be that some clients are still trying to connect via that decommissioned GC server.
How can I reconnect these clients to Exchange?Ĭonnecting to the Exchange server is done by means of a Global Catalog (GC) server which is a role of an Active Directory Domain Controller and acts as a backbone in a network that is using Exchange. Other users have no issues at all and I can ping the Exchange server from the troubled clients without issues as well. Disabling the client's firewall didn't solve the issue either. I've tried recreating the mail profile but then it cannot find the Exchange server at all.
We're using an Exchange server but several of our clients are having difficulties connecting to the Exchange server.
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